SHIPPING + RETURNS
Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your purchase, you can return your eligible items by mail.
Blanc Noir accepts returns for unworn/unwashed tagged items within 7 business days from the date you received your order. A flat return fee of $15 will be deducted from your refund. Please initiate your EASY ONLINE RETURN HERE.
Returns after 7 business days from the date you received your order are subject to a 15% restocking fee. A $15 return shipping fee and 15% restocking fee will be deducted from your refund.
After 30 days from receipt of your order items are no longer returnable. Gift cards are non-returnable.
Once your return is received and reviewed, you will be emailed your refund receipt. Credit will be issued in the format you requested when processing your return. We offer refunds to your original payment method or store credit. Please allow 3-5 business days once we receive your return for your refund to be issued and 3-5 business days for your bank to process refunds to credit and debit cards. If you selected store credit, you will automatically receive an email with your gift card code to use for future orders.
You will be able to easily process exchanges soon! While we work to improve this feature, please email email@example.com with any exchange requests.
START YOUR RETURN
Processing your return is easy! Simply CLICK HERE and enter your email address and order number. All order numbers start with BLANCNOIR followed by numbers. You can find your order number in your order confirmation email and on the packing slip included in your box. Select the item you wish to return along with your return reason and refund choice. Your return shipping label with appear for you to download and print. You will also be emailed a copy of the return label.
1.) Please place your unworn item(s) in the original packaging with all original tags attached into the same package that you received them in.
2.) Print the Return Shipping Label and drop your package off at a convenient FedEx shipping location.
Once our warehouse receives and inspects your return we will issue your refund.
Orders placed before 12:00pm PST will generally be shipped out on the same day.*
Orders placed after 12:00pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). Clients will be notified via email once the order has been shipped.
*Please note that there could be a delay in processing Client orders on the same day if we encounter any issues with the billing information provided.
FEDEX "SIGNATURE REQUIRED" OPTIONAL PURCHASE DISCLAIMER
All clients are given the option of adding "Signature Required" to their shipment to ensure proper receipt. Adding this extra insurance costs $5.00 (USD) and will ensure that FedEx will leave a delivery slip on the door when client is not present to receive the shipment in person.
Blanc Noir will not be liable for any shipments which ship as "No Signature Required" and are later claimed by the client to have been lost or stolen from the delivery residence premises after FedEx has officially completed and documented physical delivery of purchased item(s). It is the clients' responsibility to safeguard the arrival of their purchase by adding the "Signature Required" option if the client believes that delivery to their residence may present any issues of becoming lost or stolen.
International orders must clear import/export regulations which could add to the shipping time and may delay delivery of an order. Customers will be responsible for all costs associated with international shipments which may or may not include taxes, duties, and freight costs from 3rd party forwarders associated with the shipment of their order.
WHAT HAPPENS IF MY SHIPMENT IS REFUSED/CANNOT BE DELIVERED?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Blanc Noir and the customer will be credited for the product cost and tax, less shipping charges. Client will then be required to place a new order and will be responsible for any associated shipping charges incurred.