BLANC NOIR FAQs

Blanc Noir accepts returns for unworn/unwashed tagged items within 30 days from the date your order was fulfilled.  All items must be unworn with the original tags attached.  A flat return fee of $15 will be deducted from your refund. 

Returns will not be accepted without a return authorization.  All returns must be requested HERE.

NON-RETURNABLE ITEMS

After 30 days from the date your order was fulfilled, items are no longer returnable.  Gift cards are non-returnable.

We reserve the right to return any item that does not comply with our return policy.  

Please initiate your EASY ONLINE RETURN HERE.

DOMESTIC
 

Having second thoughts?  No worries—we're here to help!  If you're not completely satisfied with your purchase, you can return or exchange your eligible items by mail.

Processing your return is easy! 

STEP 1: Simply CLICK HERE and enter your zip code and order number.  All order numbers start with BLANCNOIR followed by 4 numbers.  You can find your order number in your order confirmation email. 

STEP 2: Select the item you wish to return along with your return reason and refund choice.  Your return shipping label with appear for you to download and print.  You will also be emailed a copy of the return label.  

STEP 3: Place your unworn item(s) in the original packaging with all original tags attached into the same package that you received them in.

STEP 4: Print the Return Shipping Label and drop your package off at a convenient FedEx shipping location.

STEP 5: Once your return is received by FedEx, we will issue your refund. You will receive an email when your refund is processed.

INTERNATIONAL

Please contact customercare@blancnoirusa.com to start your return.

Still have questions?  We are happy to help!  Contact our Customer Care team at customercare@blancnoirusa.com

 >>>   START YOUR RETURN HERE.

Yes! We offer free exchanges for the same style as long as the item is in stock.  Please start your exchange HERE.  Your exchange order will be completed once your return package is dropped off at FedEx.  To ensure your exchange item remains in stock, please drop off your return package quickly.

If you would like to order a different style, please process a return and then place a new order for your desired item.

Please send an email to customercare@blancnoirusa.com.  Please include your order number, a picture of the damage and a short description of the issue.

DOMESTIC

 
 STEP 1: Simply CLICK HERE and enter your zip code and order number.  All order numbers start with BLANCNOIR followed by 4 numbers.  You can find your order number in your order confirmation email. 
 

STEP 2: Select the item you wish to return along with your return reason and refund choice.  Your return shipping label with appear for you to download and print.  You will also be emailed a copy of the return label.  

STEP 4: Print the Return Shipping Label and attach to your return package.

You can later access your RMA by going to the return page HERE to download your label.

INTERNATIONAL

Please contact customercare@blancnoirusa.com to start your return.

A flat return fee of $15 will be deducted from your refund for returns.  There is no fee for Exchanges.

We offer refunds to your original payment method.  Credit will be issued once your return package is received by FedEx.

Once your return is received by FedEx, you will be emailed your refund receipt.  Please allow 3-5 business days for your bank to process refunds to credit and debit cards.  If you paid with store credit, you will automatically receive an email with your gift card code to use for future orders.  If you purchased with Afterpay, your refund will post to your Afterpay account the same day it is processed.

Once your return has been shipped back to us, your refund will be processed.  You will receive an email when your refund is complete.

Store Credit
If you purchased with store credit, your credit will be available for immediate use.  As soon as the return is processed we will email you a gift card.

Original Payment Method
If you purchased with a credit or debit card, you can expect the refund to hit your bank or credit card account within 3-5 business days after the refund is processed.

Afterpay
If you ordered with Afterpay your refund will reflect on your Afterpay account the same day it is processed.

Orders placed before 11:00AM PST will generally be shipped out on the same day*

Orders placed after 11:00AM PST will generally be shipped out on the following business day.  You will receive a shipment confirmation email once your order has been shipped.

*Please note that there could be a delay in processing orders on the same day if we encounter any issues with the billing information provided.  Delays may occur and we will do our best to ship your order as quickly as possible.

You have the following shipping options in checkout:

FedEx Ground - 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii.

FedEx Express Saver – 3 Business Days

FedEx 2 Day – 2 Business Days

FedEx 2 Day AM – 2 Business Days with delivery before 10:30 AM

FedEx Standard Overnight – Next business day afternoon

FedEx Priority Overnight – Next business day morning by 10:30 AM

FedEx First Overnight – Next business day morning by 9:30 AM

Orders will typically ship within 24-48 hours if placed during business days.  

DOMESTIC

Shipments via FedEx Ground: 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii. 

INTERNATIONAL

Shipments via USPS: 1-10 business days based on the destination country

You can purchase expedited shipping options during check out.  Please reference ‘Is Expedited Shipping Available?’ for additional information.

Yes!  When you are in your Cart and click the ‘Check Out’ button, you will see a pop-up with the option to ‘Add Signature Required’  There is a $5 charge for this service.

FEDEX "SIGNATURE REQUIRED" OPTIONAL PURCHASE DISCLAIMER

All customers are given the option of adding "Signature Required" to their shipment to ensure proper receipt.  Adding this extra insurance costs $5.00 (USD) and will ensure that FedEx will leave a delivery slip on the door if you are not present to receive the shipment in person.

Blanc Noir will not be liable for any shipments which ship as "No Signature Required" and are later claimed by the customer to have been lost or stolen from the delivery residence premises after FedEx has officially completed and documented physical delivery of purchased item(s).  It is the clients' responsibility to safeguard the arrival of their purchase by adding the "Signature Required" option if the customer believes that delivery to their residence may present any issues of becoming lost or stolen.

FedEx shipping rates are calculated based on the weight of the items in your order.

We proudly ship worldwide!  Please note that we are unable to ship to PO boxes or APO/FPO addressed. 

International Shipping and Duty fees and terms apply to all international shipments.

Free shipping is applied to domestic orders over $150 before tax.

Yes, we do!  International orders must clear import/export regulations which could add to the shipping time and may delay delivery of an order.  Customers will be responsible for all costs associated with international shipments which may or may not include taxes, duties, and freight costs from 3rd party forwarders associated with the shipment of their order.

We are so sorry, but if you choose to return, Blanc Noir is not responsible for refunding duties or other fees incurred from 3^rd party shippers.  You may be able to contact the shipping provider to receive a refund of these duties.

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Blanc Noir and the customer will be credited for the product cost and tax, less shipping charges.  Client will then be required to place a new order and will be responsible for any associated shipping charges incurred.

Orders placed before 11:00AM PST typically ship the same business day.  Orders placed after 11:00 AM PST, typically ship the following business day.  When your order ships, you will receive a shipment confirmation email with your tracking number.  Preorders will ship by the date shown on the product page.

DOMESTIC

Shipments via FedEx Ground: 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii. 

INTERNATIONAL

Shipments via USPS: 1-10 business days based on the destination country

You can purchase expedited shipping options during check out.  Please reference ‘Is Expedited Shipping Available?’ for additional information.

Select items are offered for preorder.  Preorder items will ship as soon as they become available by the 'SHIP BY' date on the product page.  When your order ships, you will receive a shipment confirmation email with your tracking number.

If you order both preorder and in-stock items, in-stock items will ship within 48 hours.  Your preorder items will ship separately when they become available.

Expedited shipping cannot be added or removed after an order has been placed. We are unable to add items to an order after it has been placed.

If you would like to cancel your order, please contact customercare@blancnoirusa.com with your cancelation request within 1 hour of placing your order.  We will do our best to accommodate your request.  We cannot guarantee we will be able to cancel all orders due to our fulfillment and shipping timeframes.

As long as the order has not shipped, we will do our best to accommodate.  Please contact Customer Care.

We do our best to ship all items in your order.  In the rare case that an item is not available, we will notify you via email and offer an exchange or refund for the missing items.  Orders that contain multiple items may be shipped separately.  If your order contains a preorder and an in-stock item, the in-stock items and preorder items will be shipped separately.  There are not additional charges for split shipments.

Please add your contact information on the product page and we will send you an email as soon as we have it back in stock.  Visit the product page, select the color and size you would like.  On the left side of the screen you will see EMAIL WHEN AVAILABLE.  Please enter you email address here.

Simply enter your promo code in the ‘Gift Card or Discount Code’ field in checkout and click ‘Apply’

Only one Promo code can be used per order.  You can use a Gift Card and a Promo Code to place an order.

We accept Visa, MasterCard, American Express, Discover cards and Blanc Noir Gift Cards.  Orders can also be placed using Afterpay.

See 'What is Afterpay' for details on Afterpay.

Sales tax is charged for orders shipping to New York and California where Blanc Noir has a physical presence. 

You can split payments between a Gift Card and valid Credit Card. We cannot split payments across multiple credit cards.

Right here ! Blanc Noir Gift Cards do not expire and are redeemable online.

Enter your eGift Card code at checkout and click "Apply". Your eGift Card balance will be automatically applied to your order total.

To check your eGift Card balance, simply enter your eGift Card claim code during checkout and click “Apply”.   If you still have questions about your Gift Card balance, please contact Customer Care for additional details.

If your order total is less than the amount of your eGift Card, the remainder will be available using the same claim code for future purchases. If your order total is more than the amount of your eGift Card, you will need to pay the remaining balance using another payment method.

You will be emailed a new eGift Card in the amount of the transaction.  We are unable to add funds to an existing Gift Card.

If all items are returned or canceled, you will receive a refund in the exact form the items were purchased. If the order is partially returned or canceled your funds will first go to the credit card used if the refund amount of less than or equal to the amount originally charged on that credit card.  Any balance over that amount will be refunded in the form of a new Gift Card.

As soon as your return is shipped back to us, you will receive your Gift Card refund.  If you have canceled an order for a Gift Card refund, you will receive your new Gift Card immediately upon completion of the cancelation.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose 'Installments by Afterpay' as your payment method. 

First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!  

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.

Yes, transaction value limits apply to purchases made on BlancNoirUSA.com using Installments by Afterpay.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your schedule pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

If you have changed your mind, you can return your Afterpay purchases here.  Please check that your return or exchange meets our Return policy.  

Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. 

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy

which can be found at https://www.afterpay.com/privacy-policy .

If you have questions about your Afterpay account, please contact Afterpay, info@afterpay.com.